Return Policy

Vornadobaby strives to create the best products for babies and parents alike. We have gone to great lengths to design, engineer and build a product that exceeds your expectations. If you are not satisfied with any Vornadobaby product upon delivery, or if the product does not perform to your satisfaction, please contact us so that we can make things right. We are committed to keeping you a happy parent.

Returns Process

Unopened items can be returned for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product. Shipping costs are non-refundable.

If you have a warranty return, please see our 5 Year Happy Parent Guarantee for more information.

Step 1

Contact Us

To initiate a return, simply contact us via phone, chat or email and we will issue a Return Merchandise Authorization (RMA).

Step 2

Prepare Shipment

After a RMA is issued, you will receive a UPS prepaid shipping label via email. Print the label and affix to the return shipment.

Step 3

Ship Package

When your package is ready to ship, simply drop it off at a UPS location or schedule a pick via UPS.com. You will be refunded once we receive your package.